Refund policy

We hope you love your Woolley bag.

As every item is handmade to order and personalised to your chosen colours, we are unable to accept returns or exchanges for change of mind.

If your order arrives damaged, faulty, or not as described, please contact us within 14 days of delivery and we'll work with you to resolve the issue as quickly as possible.

If you have any questions before placing your order, please don't hesitate to get in touch.